GOOD QUESTIONS. CLEAR ANSWERS.
What is ÉLAN?
A compact personal vibrator with a distinctive three-part silhouette, for adults aged 18 and over. Choose Red or Purple; current availability is shown on the product page.
What are my purchase options?
With optional Circle VIP: $39.99 USD for ÉLAN today. The first membership fee is $29.99 USD after 14 days, then $29.99 USD every 28 days until you cancel.
Buy once: $99.99 USD. No membership or recurring fee. Both options include free standard shipping to supported destinations.
What does VIP include?
Member prices on eligible DOVIAR products and early access to future launches. The recurring fee is for membership, not another product each cycle. Additional products are purchased separately. Explore Circle VIP.
Is every 28 days the same as monthly?
No. VIP renews every four weeks, so charge dates move through the calendar. Your enrollment confirmation provides the first charge date and renewal details.
How do I cancel VIP?
Use VIP membership help or email support@doviar.com before your next charge. Cancel before the first charge after the 14-day introductory period to avoid the first $29.99 fee. No cancellation fee or reason is required; our team confirms the effective date by email.
When will my order arrive?
Supported destinations and delivery estimates appear at checkout. Tracking information, when available, is included in your dispatch email. See shipping and delivery for processing and transit details.
Can I return ÉLAN?
You may request a change-of-mind return within 30 days of delivery for an unused, unopened item in its original packaging, with any supplied hygiene seal intact. Rights for faulty goods and statutory withdrawal remain protected. Read the full return conditions.
How should I care for ÉLAN?
Follow the instructions supplied with your model. Our care guide covers cleaning, charging and storage. If your instructions are missing or unclear, contact us before use.
Still need help?
support@doviar.com. Include your order number if available. Please leave out full card details, passwords and intimate photographs.